Last Updated: May 2026
We understand that plans can change — especially when health is involved. This policy is designed to be simple, transparent, and fair to both you and us.
1. Quick Reference
- Consultation fees are non-refundable once the session takes place.
- Programs cancelled before start may qualify for partial refund.
- Programs cancelled after commencement are generally non-refundable.
- Missed sessions without notice are forfeited.
- Technical failures on our end qualify for refund or credit.
- Duplicate payments are refunded fully.
2. First Consultation
Your first consultation with Dr. Jeevan Shinde is a personalised one-on-one session involving preparation and assessment.
2.1 Rescheduling
- 24+ hours notice — Rescheduled at no extra charge.
- Less than 24 hours notice — Rescheduling subject to availability.
- No-show — Consultation slot is forfeited.
2.2 Consultation Refunds
Consultation fees are non-refundable once the consultation has taken place.
If cancelled before the session with sufficient notice, a credit towards a future consultation may be considered.
3. Wellness Programs & Packages
3.1 Cancellation Before Program Begins
- 48+ hours notice — Refund may be approved after deduction of applicable processing fee.
- Less than 48 hours notice — Partial credit may be offered at our discretion.
3.2 Cancellation After Program Starts
Once a program has commenced or personalised plans/materials have been shared, fees are generally non-refundable.
Exceptional circumstances such as medical emergencies may be reviewed individually.
Possible resolutions may include:
- Credit note for remaining value
- Temporary program pause
- Partial refund where appropriate
3.3 Program Transfers
Programs are non-transferable to another individual. Transfers between FitNova programs may be considered subject to approval.
4. Missed Sessions
- 24+ hours notice — Session rescheduled at no extra charge.
- Less than 24 hours notice — Rescheduling depends on availability.
- No-show — Session forfeited without refund.
5. Free Resources & Downloadable Guides
Free downloadable resources are provided without charge and therefore are not eligible for refunds.
6. Situations Where Refund Is Always Provided
- Duplicate payment errors
- Service not delivered due to our inability
- Technical failure preventing access to paid service
7. How to Request a Cancellation or Refund
To request cancellation or refund:
- WhatsApp us at +91-9923357018
- Email us at doctor@fitnovawellness.com
- Share your booking details and reason for request
- Attach supporting documents if applicable
We usually respond within 3 business days.
8. Refund Method & Timelines
- UPI / Bank Transfer — 5–7 business days
- Credit/Debit Card — 7–10 business days
- Complex cases — Up to 14 business days
Refunds are processed only to the original payment method used.
9. Chargebacks & Payment Disputes
We encourage you to contact us directly before initiating a chargeback with your bank or payment provider.
Most issues can be resolved faster through direct communication.
10. Changes to This Policy
FitNova Wellness may update this Cancellation & Refund Policy periodically. Updates will be published on this page.
11. Contact Us
FitNova Wellness
doctor@fitnovawellness.com
+91-9923357018
fitnovawellness.com
Pune, Maharashtra, India
FitNova Wellness — Explore the New You
This policy is governed by the laws of the Republic of India.